SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Orders upto the value of  £100 – £6.00 (Postage + Packing)

Orders more than the value of  £100 – Free (Postage + Packing)

All High Value Goods ** less than £1000 – £10 (Postage +Packing)

All High Value Goods ** more than £1000 – £15 (Postage +Packing)

**For example : GOLD & SILVER

How long will delivery take?

We aim to deliver within 7 – 10 working days. This is due to the nature of the products, supply and availability. We will contact the customers if there are any further delays.

How to place an order?

Once you’ve finished browsing and added products to the shopping cart, proceed to checkout, where you’ll be given the estimated delivery dates for items in your basket. You will be prompted to make the payment and the receipt will be emailed to you.

How do I add a gift receipt to an order?

Customers will have an option at the time of checkout and a gift receipt order will be created and sent with the order.

How long do I have to return an order?

You will have 14 days to return an order if you have changed your mind. Customers will have to pay the postage and the product must be in its original package and in resalable condition. Once the returned product is checked, the refund will be initiated to the same card used to pay when you have ordered the product originally. All pre-orders and high value items will not be eligible for returns due to the value and nature of the product.

What exactly happens after ordering?

After the customer places an order, the items, which are available in stock, will be immediately dispatched.  If the item is not in stock (for example Pre-order or high Value goods) we will contact the customer and give them an approximate time of delivery of the goods.

PAYMENT INFORMATION

How is the recipient reimbursed?

All eligible refunds will be credited back to the card you have originally paid only once we have received the returned items and inspected. It might usually take about 5-7 working days to appear in your account.

What methods of payment do you accept?

We accept payments from all of the major debit and credit card* providers including VISA, Mastercard, and Maestro. You may be prompted for extra security including 3D Secure which is an additional measure for online credit and debit transactions, to protect you from any fraud attempts. We also accept PayPal, which can be selected at checkout.

*The payment method for our High Value Items varies. Please get in touch when ordering.

Why has my card ben declined?

There are several reasons that your card issuer may be stopping you from placing an order. This may include; the card has expired, some of the details entered are incorrect or there are insufficient funds in your account. If you have any concerns, we would recommend you get in contact with your bank for further information.

How can I return an item?

Any items (some items are excluded) must be returned within 14 days of delivery in its original packaging and must be in reselling condition. The customer must post this as recorded back to our stores. All clearance items are not eligible for returns.

Will I receive the same product that I see in the picture?

Yes, you will receive the same product (brand new). Any products which you have placed an order and if it is out of stock with our suppliers, you will be contacted as soon as possible to discuss for alternatives or variation of the ordered one or if you are willing to wait until the product is back in stock.

Will you restock items indicated as “out of stock?”

Yes, where possible we will restock the items at the earliest. However, some of our  items may be limited edition or be discontinued, hence we will not able to restock them.

Can the country receiving the shipment be different than the country of purchase?

At the moment we are only shipping within the UK and will be soon shipping to other parts of Europe. It will be updated in the website accordingly.

ORDERS AND RETURNS

Can I amend or cancel my order once it’s been placed?

If your payment, address or contact details have changed, you should update us before you place the order; you can do this at checkout.

Once we start processing your order, we have a very small window to make amendments to the information on your order or process a cancellation. If your order has the status ‘Order Confirmed’ in your order history on on your account, we may still have time and we would recommend you contacts us as soon as possible to avoid any delay.

Sadly, if your order is ‘In Progress’ or ‘Dispatched’ it’s too late to make any adjustments to the information as we will have already packaged and posted the goods.

Similarly, if you want to change the size or colour of an item once your order has been sent, we need to check the stock and get back to you.

How do I subscribe to the newsletter?

You can sign up by registering with your name and email address. By signing up on our website you’ll become eligible for email updates making you the first to know of our exclusive discounts.

Email subscriptions and preferences

We have a lot of great deals and update our website regularly with brand new sales. If you’d like to keep up to date with our new offers you can subscribe to our email notifications.

You can subscribe by adding your email address at the bottom of our website or by selecting the relevant options at checkout.

At any time you can log in to your account and change your email and marketing preferences. If you want to be the first to know, change your email notifications to daily.

My delivery has taken longer than expected

If for some reason we foresee your order taking longer to get to you than we originally thought, we’ll alert you by email as soon as we can. If you have any concerns, please let us know as soon as possible and we’ll do what we can to help.

Similarly, due to the nature of some products and also dependent upon supply and availability, there can be slight delay and we will contact you to let you know with the estimated times. However, our team is here to help if you’ve got any concerns. If you’ve got any questions, please don’t hesitate to get in touch with us and the team will happily help.

Business addresses and forward shipping centres

Yellow Mint will accept orders to business addresses and forward shipping addresses, however, we can’t be held responsible for any issues that may arise after the courier delivers the parcel. If you have any issues, don’t hesitate to get in touch, however, you may need to raise an investigation with the business that accepted the parcel on your behalf.

How do I track my order?

Once your order has been dispatched, you’ll receive your tracking details from our selected delivery partner; this will usually be within 24 hours of the courier receiving the parcel. You’ll also receive email updates with estimated delivery dates.